[잡담] 환불 신청을 했는데 이메일로 이렇게 답변이 왔는데 이게 무슨말일까요?

Your ticket has received the following response:

Hi there, Junghwan! Hope your day is treating you well so far!

Game Master Marrekwethir, at your service. Thank you very much for your patience as your ticket traveled here. :]

While all sales are considered final, we understand that some circumstances could potentially warrant an exception to provide a refund, so we're always happy to take a look and help when we are able to.

I wish I had some better news to share today, but I'm afraid the World of Warcraft purchase here is no longer eligible for a refund, as the order is older than what we would consider for an exception and the game has been played beyond what we would consider for an exception. I know this is not the answer you had hoped for, so I truly appreciate your understanding.

Happy adventures, Junghwan!
/wave

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Regards,
Blizzard Support